Cancellation & Refund Policy

1. Contact unlocks and partner introductions (₹99)

• After payment, the other person's number is shown to you immediately and your note is sent to them on WhatsApp with a private link.
• The response window is 7 days (168 hours) from your successful payment.
• A response means the other person taps Accept or Decline on the link we send them, or confirms to the Udayo team that they have responded to you. Simply opening the link or message does not count.
• A decline counts as a response. The service you paid for — delivering your note and getting you an answer — has been completed, so the fee is not refunded.
• If there is no response within the window, the full ₹99 is refunded automatically to your original payment method. You don't need to ask. The refund is started within about 24 hours of the window ending.
• Each payment is refunded at most once.
• If a listing is found to be false or misleading after you've paid, write to us within 30 days and we'll refund you in full.

You can follow each request under My requests: Paid → Delivered → Responded, or Refund initiated → Refunded.

2. Failed or duplicate payments

If money is deducted but the payment fails, or you are charged twice, the amount is refunded in full.

3. How and when refunds are paid

Refunds go back to the original payment method through Razorpay. After a refund is initiated, it usually reaches you within 5–7 working days, depending on your bank.

4. How to request a refund

For anything not covered automatically, email hello@udayo.com or call +91 75209 92099 with your registered mobile number and Razorpay payment ID. We respond within 2 working days.

5. Listing and partner profiles

Listing a business and creating a partner profile are free, so there is nothing to refund. You can ask us to remove your listing or profile at any time.