Cancellation & Refund Policy

1. Contact unlocks and partner introductions (₹99)

• After payment, the other person's number is shown to you immediately and your note is sent to them by SMS.
• If they do not respond within 7 days, the full ₹99 is refunded automatically to your original payment method. You don't need to ask.
• If they respond (they confirm this through the link we send them, or our team records it), the fee is non-refundable, because the service — the introduction — has been delivered.
• If a listing is found to be false or misleading after you've paid, write to us within 30 days and we'll refund you in full.

2. Opportunity report (₹499)

• You can cancel for a full refund any time before the report is delivered (within 48 hours of payment).
• If we fail to deliver within 48 hours, you're refunded in full.
• Once delivered, the report is non-refundable, since it is prepared specifically for you.

3. Failed or duplicate payments

If money is deducted but the payment fails, or you are charged twice, the amount is refunded in full.

4. How and when refunds are paid

Refunds go back to the original payment method through Razorpay. After we initiate a refund, it usually reaches you within 5–7 working days, depending on your bank.

5. How to request a refund

Email hello@udayo.com or call +91 75209 92099 with your registered mobile number and Razorpay payment ID. We respond within 2 working days.

6. Listing and partner profiles

Listing a business and creating a partner profile are free, so there is nothing to refund. You can ask us to remove your listing or profile at any time.